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Frequently Asked Questions

Never attended a concert or another live performance at BJCC Concert Hall? You might still have several questions about what you can expect. Find frequently asked questions about BJCC Concert Hall and their answers below. Should you not find your concern addressed here, please reach out to the venue directly to get the most detailed and up-to-date information.

How Can I Buy Tickets for Events Held at BJCC Concert Hall?

Tickets for events held at BJCC Concert Hall can be purchased through either the BJCC Central Ticket Office or Ticketmaster. The CTO is located on the ground level at Entry A of Legacy Arena and is open from 9 AM until 4 PM, Monday through Friday.

Does BJCC Concert Hall Offer Group Ticket Sales?

No, BJCC Concert Hall does not offer group ticket sales, but certain events might have group ticket offers. You can find them on the BJCC events page.

Do I Need To Purchase Tickets for Children To Attend Events at BJCC Concert Hall?

Yes, you will need to purchase tickets for children to attend events at BJCC Concert Hall if they have already celebrated their second birthday. You may also need to buy tickets for children under two in certain circumstances, depending on which live performances you plan to see at the event venue.

Can I Record Events While Attending Them at BJCC Concert Hall?

No, you cannot record events while attending them at BJCC Concert Hall. Video cameras and other video recording equipment are not permitted on the premises. You may be asked to leave a live performance if you’re caught using a video camera or even a smartphone to film performances.

Am I Allowed To Wear Costumes to Events Held at BJCC Concert Hall?

Those under 14 are allowed to wear costumes to certain events held at BJCC Concert Hall. However, costumes, including costume masks, are not allowed in this venue or any other venues within the Birmingham-Jefferson Convention Complex.

Which Payment Forms Are Accepted at the BJCC Concert Hall?

BJCC Concert Hall and Birmingham-Jefferson Convention Complex as a whole have gone cashless, so the only payment forms accepted are debit cards, credit cards, Apple Pay, and Google Pay.